Payment & Cancellation Policy

At Tan With Eve, we aim to provide a smooth and reliable booking experience. To maintain fairness and ensure availability for all clients, the following Payment and Cancellation policies apply to every appointment.

1. Payment Policy

Payment Requirement:
All appointments must be paid in full at the time of booking to confirm and secure your slot. Unpaid bookings are not considered confirmed.
Accepted Payment Methods:
We accept the following methods:
- UPI (Google Pay / PhonePe / Paytm)
- Credit/Debit Cards
- Net Banking
- Wallets (if applicable)
- Any other method displayed at checkout
Payment Confirmation:
Once payment is completed, you will receive a confirmation message/receipt through your registered contact details.
Pricing Policy:
Service prices are subject to change at any time. However, the price paid at the time of booking will remain valid for that appointment.

2. Cancellation & Rescheduling Policy

We understand that unexpected situations can occur. However, last-minute cancellations impact our operations and other clients’ booking opportunities. Therefore, the following rules apply:

(i) Cancellation 24 Hours Before Appointment — Full Refund

If you cancel 24 hours or more before the scheduled appointment time, you are eligible for a full refund.
No cancellation fee will be charged, and you may reschedule freely.

(ii) Cancellation Within 12 Hours — 50% Charge

If you cancel within 12 hours of your appointment, a 50% cancellation fee will apply.
This amount will be deducted from what you paid, or 50% of the total booking price will become payable.

(iii) No-Show Policy — 100% Charge

If you fail to attend the appointment without any notice, the full appointment fee is forfeited.
No refund or credit will be issued for no-shows.

(iv) Late Arrival

If you arrive late:

Your session may be shortened to fit the remaining time.
If your delay affects the next booking slot, you may be rescheduled.
Full service fee still applies, regardless of shortened time.

(v) Rescheduling

Rescheduling 24 hours before the appointment is free.
Requests to reschedule within 12 hours will be treated as a cancellation (50% charge applies).
Rescheduling attempts at the time of the appointment or after the appointment begins are considered a no-show.

3. Cancellations by Tan With Eve

Tan With Eve reserves the right to cancel or reschedule an appointment due to:

Staff unavailability
Operational issues
Health and safety concerns
Any unforeseen circumstances

In such cases:

You will not be charged any fee, and
A full refund will be issued for any amount already paid, or
You may choose to reschedule at no additional cost.

4. Refund Process

Refund Timeframe:
Approved refunds will be processed within 3–7 working days, depending on your payment method.
Refund Method:
Refunds will be issued to the original mode of payment only (UPI/Card/Wallet/etc.).